InnerSpace FAQ

InnerSpace ensures data privacy and security through a privacy-by-design approach.
We never collect or store personally identifiable information, and all data is encrypted in transit and at rest. Our platform meets strict enterprise and regulatory standards, including HIPAA, CCPA, GDPR, and SOC 2. InnerSpace has never failed a cybersecurity, privacy, or technical review during client qualification processes, including those conducted by major global enterprises.

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InnerSpace maintains SOC 2 Type II compliance and meets all major enterprise security and privacy standards, including GDPR, HIPAA, and CCPA.
We follow ISO 27001-aligned security practices and undergo regular third-party penetration testing and security audits.

InnerSpace has a proven record of passing stringent security reviews conducted by large global enterprises.

InnerSpace data is stored in secure, enterprise-grade cloud environments located in the region selected by the customer (e.g., U.S., Canada, EU).
Data is retained only as long as needed to deliver insights and meet customer requirements. Standard retention periods are configurable, and customers may request shorter or longer durations based on internal policies.

InnerSpace does not store personally identifiable information (PII) at any time.

InnerSpace supports regional data residency by storing and processing data in the country or region required by the customer.
We maintain separate regional environments (e.g., U.S., EU, Canada) to ensure that data never leaves its designated jurisdiction.

This allows us to meet GDPR, HIPAA, and other localized regulatory requirements without additional customer burden.

Yes. Customers may choose:

InnerSpace-managed cloud hosting (default)

Customer-managed hosting in their own cloud environment (AWS, Azure, GCP)

InnerSpace also offers secure APIs and data export tools to integrate directly with your BI platforms, data lakes, or analytics systems.

This flexibility ensures the platform fits seamlessly into your IT and data governance strategy.

Yes. InnerSpace provides historical and real-time utilization trends across days, weeks, months, and years. You can analyze peak times, hybrid attendance patterns, demand cycles, and long-term shifts in how teams use space. These insights support strategic decisions such as renewals, redesigns, consolidations, and portfolio planning.

InnerSpace offers a portfolio-wide dashboard that aggregates insights across all buildings, floors, and regions. This allows CRE and workplace teams to compare performance, identify outliers, track hybrid adoption, and prioritize where to invest or consolidate. Our software-only approach makes it easy to scale across countries with consistent, comparable data.

Absolutely. InnerSpace reveals true space demand, showing which areas are overused, underused, or misaligned with team behavior. We provide insights on occupancy, pathways, dwell time, and collaboration patterns to guide right-sizing, reconfigurations, and redesign decisions. Customers use this data to eliminate wasted space, improve layouts, and optimize hybrid work strategies with confidence.

InnerSpace requires no new hardware. We use your existing Wi-Fi infrastructure and only need:

Floorplans and access point (AP) maps

A light, secure integration with your Wi-Fi controller

Deployment is fast, low effort, and requires minimal IT involvement beyond initial setup and security approval.

Yes. InnerSpace is vendor-agnostic and works with all major enterprise Wi-Fi systems, including Cisco, Aruba, Meraki, Mist, and more.
We support both cloud-managed and controller-based networks, making the platform compatible with nearly all enterprise configurations.

Deployment takes days, not weeks.

Single buildings: typically 1–3 days

Multi-site or global portfolios: can be rolled out in parallel, allowing rapid scale across regions

Because no on-site installation is required, InnerSpace can deploy significantly faster than hardware-based solutions.

No hardware is required. InnerSpace is a software-only solution that runs on your existing Wi-Fi infrastructure.
Most organizations do not need any network upgrades. As long as standard AP data is available, our system performs reliably without additional investment or disruption.

InnerSpace is designed to operate effectively across a wide range of network conditions. In low-density or older AP environments, our algorithms:

Use spatial patterns to improve accuracy

Deduplicate devices to avoid overcounts

Improve precision during the learning period

Even in legacy setups, InnerSpace consistently provides reliable, actionable utilization insights. If enhancement is needed, we can recommend optimal AP density—but this is rarely required.

InnerSpace delivers up to 98% accuracy in people counts and highly reliable space-utilization insights. Our system goes beyond simple presence detection by analyzing movement patterns, dwell time, and spatial behavior, resulting in accuracy comparable to hardware-based sensor systems—without the cost or complexity of installing sensors.

InnerSpace automatically identifies and deduplicates devices, ensuring that individuals carrying multiple devices are counted once. Visitors and contractors are detected like any other user on the network, and their behavior is included in utilization insights without storing any personal information. Shared or corporate devices (e.g., tablets, sensors) are flagged and excluded from people counts to maintain data integrity.

Yes. InnerSpace continuously monitors movement and occupancy trends to detect anomalies such as device spikes, network irregularities, or atypical activity. The system automatically adjusts and filters out noise, ensuring the data remains accurate, stable, and reliable over time.

InnerSpace has been validated through side-by-side comparisons with leading sensor platforms, consistently matching or exceeding sensor-level accuracy. We also conduct on-site audits and periodic customer-led validation exercises to confirm performance. These reviews, combined with our machine learning–driven calibration process, ensure accuracy remains high throughout the deployment.

Yes. InnerSpace integrates with leading workplace platforms including IWMS systems, desk booking tools, access control solutions, and HRIS platforms.
These integrations enhance insights by connecting behavioral data with schedules, team structures, and occupancy permissions. We support both direct integrations and data export into your existing workflow tools.

Absolutely. InnerSpace offers seamless data exports and connectors that feed directly into enterprise BI tools such as Power BI, Tableau, Snowflake, Looker, and other analytics platforms.
Customers can use our dashboards or build their own custom reports, models, and data visualizations using our standardized data formats.

Yes. InnerSpace provides secure, documented APIs that allow customers and partners to build custom integrations, automate workflows, or embed InnerSpace data into internal systems.
Our API approach ensures flexibility while maintaining strict security and privacy standards.

InnerSpace provides continuous customer support, including technical assistance, troubleshooting, and proactive monitoring of system performance. Customers receive access to our support portal, documentation, and SLA-backed response times. We ensure the platform runs smoothly and that insights remain accurate and reliable throughout your deployment.

Yes. InnerSpace provides guided onboarding and training for CRE, workplace, and analytics teams. This includes:

Platform walkthroughs

How-to sessions on interpreting behavioral insights

Support for setting up reports and workflows

Best practices for using data to inform workplace decisions

We ensure your teams are fully equipped to use the platform from day one.

InnerSpace releases updates and enhancements continuously, with new features, performance improvements, and analytics upgrades rolled out on a regular basis. Our cloud-delivered approach means customers automatically receive the latest capabilities—no manual updates or downtime required.

Yes. InnerSpace offers managed insights services, where our experts provide recurring analysis, quarterly business reviews, and tailored recommendations based on your data. Customers can also choose dedicated analyst support for deeper guidance on right-sizing, redesign, hybrid policy optimization, and portfolio planning.

Absolutely. InnerSpace adapts as your workplace strategy changes—whether you’re shifting hybrid models, redesigning space, consolidating floors, or expanding globally. Because the platform continuously captures behavioral data, your insights evolve in real time, enabling new use cases such as right-sizing, collaboration analysis, portfolio planning, and policy optimization. You always have the data needed to support the next phase of your workplace strategy.